Complimentary Webcast

How to Use Claims Technology to Boost Customer Satisfaction

Date: Wednesday, April 26, 2017
Time: 2pm ET | 11am PT
Cost: FREE

Sponsored by:


In the push to stay competitive, insurance companies must do more to focus on the customer. Customers demand better service from their insurers and an easier way to process claims, or they will simply change providers. With technology impacting every area of the insurance process, from filing claims through a mobile device, to tracking a claim’s progress, and issuing payments, making sure your organization has top-notch claims processing workflows is of utmost importance.

Join this complimentary webcast to learn more about new digital technology surfacing in the industry, the preferences of many customers and how to gain their satisfaction, as well as long-term options to maximize your resources. You will also learn:

  • How insurers can utilize applications and digital channels to communicate with policyholders
  • The types of programs insurers can use to manage the adjusting and claims process
  • The different payment options available to expedite payments and boost customer satisfaction


Featured Speakers:

Sheila O'Toole Sheila O'Toole

Sheila O’Toole is President of StrategicClaim, a provider of a SaaS-based claims platform for carriers, agents and policyholders designed to expedite reporting and resolution of auto and homeowners insurance losses. She was previously Northeast Regional Sales Director for global glass manufacturer NSG Pilkington. Sheila earned a B.S. degree from Boston College and received her MBA from the University of Southern New Hampshire.



Chris Holcobe Chris Holcombe
VP Claims Technology & Operations

Chris Holcombe partners with senior leaders across the Chubb global claims organization to provide oversight, coordination and direction on projects involving operating model design, process improvement and claims IT development and implementation. Prior to joining Chubb, Chris worked at Catlin as the Manager of US Claims Operations Manager supporting the Guidewire Suite implementation.  Chris graduated from the University of Alabama.



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